Tuesday, July 13, 2010
9:00 AM—4:00 PM
$125 per person
Lunch provided
Sponsored by:  CNA Insurance

MORNING SESSION:  9:00 am—12:00 pm

LEAN:  Good for the Member, Good for Us!

Facilitator:  Drew Locher, Founder, Change Management Associates

Case Studies:  Mike Moss, Sr. Director, Operations & Education, NACE; Jim Warren, Director, Member Services & Education, FMA

Like many of our members, the CESSE community has struggled with shrinking revenues and returns on investments, less demand for our products and services, and finally the painful R-thing…Reductions in Force (RIFS).   In tough times, it’s pretty typical for associations to neither drop programs, nor introduce new ones; we just get the existing work done with less staff.  This is the point where many of our flawed, inefficient  processes are made visible -  and a great time to look at what lean applied to business processes can do for your association! 

Attend and learn:
• The history of lean:  how it found its way to the office
• What lean is with examples applied to office settings
• The lean tools and where to apply them:  Five-S, Value Stream Mapping, Kaizen Events, Cell Design
• Case studies of associations using lean:  FMA, NACE
• Action plan to use the tool:  what to do when you get back

AFTERNOON SESSION:  1:00 PM—3:30 PM

Green:  Good for the Member, Good for Us!

Facilitator:  Jim Warren, Director-Member Services & Education, FMA

Panelists:  William Stough, CEO, Sustainable Research Group
Ed Youdell, Group Publisher – FMA Communications and founder Green Manufacturer magazine
Drew Locher, Founder, Change Management Associates
Chuck Cochran, Chief Staff Officer, Operations, ASHA

Attend and learn the answers to these key questions:
• How does becoming “green” add value to my association?
• Are all “green” concepts economical or efficient?
• Will being “green” help me attract one additional member?
• Do my member’s really care about the “green” issue?